Privacy policy

Arvix 

Last updated: 30 November 2025

This Privacy & Cookie Policy applies between you, the user of this website, and Arvix, the owner and data controller of this website.
Arvix takes the privacy of your information very seriously. This policy explains how we collect, use, store and protect your personal data when you use our website.

Please read this policy carefully.

1. Definitions

Data
Collectively all information that you submit to Arvix via the Website. This includes personal data as defined under UK Data Protection Laws.

Cookies
Small text files placed on your device when you visit or interact with our Website.

Data Protection Laws
The UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Arvix, we, us, or our
Arvix
Registered office:
284 Chase Road Block A, Southgate, England, N14 6HF
Contact email: info@arvix.co.uk

User, you
Any third party accessing the Website who is not an employee or contractor of Arvix acting in the course of their work.

Website
The site you are currently using and any associated subdomains.

2. Scope of this Policy

This Policy applies only to the actions of Arvix and Users with respect to this Website. It does not apply to third-party websites that can be accessed via links from this Website.

Arvix is the data controller, meaning we determine how and why your data is processed.

3. Data We Collect

We may collect the following personal data:

a. Data you provide directly

  • Name

  • Company name (if applicable)

  • Email address

  • Telephone number

  • Billing and delivery addresses (if you place an order)

  • Information submitted through contact forms or account registration

  • Payment information (processed securely by third-party payment processors — we do not store card details)

b. Data collected automatically

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Pages visited, time spent, referring URLs

  • Interaction with website features

  • Cookies and tracking technologies (see Cookie Policy below)

4. How We Collect Data

We collect Data in the following ways:

a. Data given by you

  • When you contact us by email, form or phone

  • When you register for an account

  • When you place an order

  • When you subscribe to newsletters or marketing

b. Data collected automatically

  • Through cookies

  • Through analytics tools such as Google Analytics

  • Through server logs and security systems

5. How We Use Your Data

We use your Data to:

  • Provide and manage your access to the Website

  • Process your orders and payments

  • Deliver products and manage your account

  • Communicate with you regarding enquiries and orders

  • Improve our products, services, and website performance

  • Maintain internal records

  • Prevent fraud and maintain website security

  • Send marketing emails where permitted (based on consent or soft opt-in)

We process your data based on one or more of the following legal bases:

  • Performance of a contract (e.g. to process your order)

  • Legitimate interests (e.g. to improve our website, prevent fraud)

  • Legal obligations (e.g. tax and accounting rules)

  • Your consent (e.g. for certain marketing or cookies)

You may withdraw consent at any time.

6. Marketing Communications

We may send marketing emails if:

  • You have opted in to receive them, or

  • You previously bought or enquired about products and did not opt out (“soft opt-in”).

You can unsubscribe at any time by:

  • Clicking the “unsubscribe” link in our emails, or

  • Contacting us at info@arvix.co.uk

7. Who We Share Your Data With

We may share your Data with:

  • Employees or contractors – where necessary for service delivery

  • Payment processors – to process payments securely

  • Delivery and logistics partners – to deliver your order

  • IT and hosting providers – to operate the Website

  • Analytics and marketing tools providers – where cookies/consent apply

  • Professional advisers – such as legal or financial advisers

  • Public authorities or regulators – where required by law

We do not sell your personal data to any third parties.

8. Keeping Your Data Secure

We use appropriate technical and organisational measures to protect your Data, including:

  • Secure servers

  • Password-protected systems

  • Restricted access to personal data

  • Encrypted data transmission where appropriate

If you suspect misuse of your data, please contact us immediately at info@arvix.co.uk.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including for:

  • Legal, tax, and reporting obligations

  • Customer service, returns and warranty periods

  • Website performance and analytics (often anonymised or aggregated after a period)

Data may be retained longer where required by law or to establish, exercise or defend legal claims.

10. Your Rights (UK GDPR)

You have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Erase your data (“right to be forgotten”), in certain circumstances

  • Restrict processing, in certain circumstances

  • Object to processing based on legitimate interests or direct marketing

  • Data portability – receive your data in a commonly used format and transmit it to another controller

  • Withdraw consent for marketing or certain processing at any time

To exercise these rights, contact:
📧 info@arvix.co.uk

If you are not satisfied with how we handle your data, you can lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

11. Links to Other Websites

This Website may contain links to third-party websites. We are not responsible for the content or privacy practices of such websites. You should review their privacy policies before using them.

12. Business Ownership Changes

If Arvix is involved in a merger, acquisition, business sale or restructuring, your Data may be transferred to the new owner. In that case, we will ensure that your personal data continues to be used in line with this Policy.

🍪 Cookie Policy

13. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us:

  • Make the website work properly

  • Remember your preferences

  • Understand how visitors use the site

  • Show relevant ads (where applicable)

14. Types of Cookies We Use

a. Strictly Necessary Cookies

These cookies are essential for:

  • Security and fraud prevention

  • Logging in and managing your account

  • Operating the shopping cart and checkout

Without these cookies, the site may not function properly. They cannot be switched off in our systems.

b. Analytical / Performance Cookies

These cookies help us understand:

  • How many users visit the site

  • Which pages are most popular

  • How users move around the site

We use this information to improve our website and your experience.

c. Functionality Cookies

These cookies allow the site to:

  • Remember your choices and preferences

  • Offer personalised features (e.g. saved addresses, language preferences)

If you disable them, some features may not work as intended.

d. Targeting / Advertising Cookies

These cookies may:

  • Track your browsing activity across websites

  • Help us and our partners show you relevant ads

  • Limit how often you see an ad

We will only use these cookies if you give us your consent.

15. Third-Party Cookies

We may use third-party services which place cookies, such as:

  • Google Analytics – to analyse website traffic

  • Google Ads / Meta (Facebook) / Bing – for advertising and remarketing

  • Cloudflare or similar – for security and performance

These third parties have their own privacy and cookie policies.

16. Managing Cookies

You can manage cookies in several ways:

  • Via our cookie banner when you first visit the site

  • In your browser settings (e.g. block or delete cookies)

Please note: if you block or delete some cookies, certain parts of the Website may not function properly.

For more information about cookies in general, you can visit:
https://www.allaboutcookies.org

17. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time.
When we do, we will update the “Last updated” date at the top of this page.

Your continued use of the Website after changes are posted indicates your acceptance of the updated Policy.

18. Contact Us

If you have any questions about this Privacy & Cookie Policy, please contact us:

📧 info@arvix.co.uk
📍 284 Chase Road Block A, Southgate, England, N14 6HF